ORDERING
How do I cancel my order after I’ve already paid ?
As you cannot directly cancel an online order yourself you'll [...]
How do I have my online order sent to an alternate delivery address ?
There is an option available during checkout that allows you [...]
I’m having problems ordering online, who can I call for help ?
Do email our Customer Service Team at info@purifie.com.au and notify [...]
How long will it take to deliver my order ?
Orders are dispatched from our local Melbourne warehouse within two [...]
What should I do if my order has not been delivered by the specified date ?
Using your tracking number, you can track your delivery by [...]
Can I place an order over the phone ?
We don't take order over the phone as we are [...]
How can I check the delivery status of my online order ?
Your tracking number enables you to track your delivery on [...]
Will I receive a tax invoice for my online order ?
An invoice totalling $70 and above will be sent to [...]
How do I know that my online order has been received ?
Once you have placed your online order, a confirmation email [...]