FAQs
No, as we respect your privacy and are appreciative of your business and the trust you have placed in us to provide our services. At no stage (other than to complete a delivery) will we provide any account, email, contact or other personal information to third party vendors, associates or service providers. Please refer to our Privacy Policy for more information.
Yes. Kindly go to Find Us page to view our list of retailers and stockist.
Yes, absolutely! Your payment is processed through PayPal and your credit card and bank details are securely governed by PayPal’s payment platform and policies.
Yes, all prices listed online are inclusive of GST. For taxation purposes, a G.S.T breakdown will be visible on the tax invoice supplied with your order.
Weight: More than 5kg
Shipping Cost: Use Freight Estimator
Please refer to our Returns & Exchanges section under Terms and Conditions for full details on our refund policy.
Order Value: Over $69.99
Weight: Less than 5kg
Shipping Cost: FREE
Purifie will not issue any exchanges or returns unless product is deemed faulty or incorrect dispatched by us. Please refer to our Returns & Exchanges page under Terms and Conditions for more information on these matters.
Weight: More than 5kg
Shipping Cost: Use Freight Estimator
Typically, all of our items are shipped with an “Authority To Leave” on the package label which lets the courier driver know that it is OK to leave the parcel in your absence. If this is not OK, please let us by writing a note in shopping cart prior to payment confirmation. At times, we may use alternative courier services where they will typically leave a note or calling card if you are not home. This calling card contains details on how to collect the order, or how to arrange a re-delivery date if the order has been shipped with an alternate freight provider or courier. In the event that the order is returned to sender as a result of a failed delivery attempt we will contact you to either arrange a re-delivery (at additional cost).
Order Value: Under $69.99
Weight: Less than 5kg
Shipping Cost: $8.90
Flat rate shipping charge of $8.90 and under 500gm to whole of Australia. Delivery charges of items over 500gm shall vary depending on the size and weight of your order and your chosen delivery address. Your final shipping charges will be displayed in your checkout page before you proceed to payment.
Order Value: Under $69.99
Weight: Less than 5kg
Shipping Cost: $8.90
We offer secure payment via Paypal only.
As you cannot directly cancel an online order yourself you’ll need to contact our Customer Service team via email at info@purifie.com.au and ask for assistance. Email cancellations will require 24 hours notice (excluding non working days i.e. weekends and public holidays). If your order has already been processed and despatched it cannot be cancelled. Please refer to our refunds and returns policy under Terms and Conditions for more information.
There is an option available during checkout that allows you to specify an alternate delivery address. Please look for the checkbox titled ‘Ship to a different address?’. Selecting this option will allow you to provide an alternate delivery address for your order.
Do email our Customer Service Team at info@purifie.com.au and notify us of the error.
Orders are dispatched from our local Melbourne warehouse within two business days providing stock is available. It will take approximately three to seven business days for your purchase to reach you, depending on your location within Australia. Delivery time is subject to stock availability, this period may be extended by up to 30 days.
Using your tracking number, you can track your delivery by visiting the respective Post web site. Please note that all delivery times are approximate and do not take into account public holidays. If you haven’t received your order within 10 working days of ordering please email us at info@purifie.com.au and we will get back to you the next business day.
We don’t take order over the phone as we are an online store only. This makes it easier for you to order, keeps our overheads lower and allows us to pass on the terrific discounts to you.
Your tracking number enables you to track your delivery on the relevant Post companies website. You will be advised which company has been used in your shipping email.
An invoice totalling $70 and above will be sent to your email.
Once you have placed your online order, a confirmation email will be sent to your nominated email address. If you do not receive a confirmation email please contact us at info@purifie.com.au.
Once logged in you can access your account details by clicking on the ‘My Account’ link found at the top of each page. From here you’ll be able to click on the ‘edit’ link to change your personal information including; billing and shipping address, email, phone number and password. Remember to click the SAVE button to ensure the new changes have been saved.
Visit the login page, click the link ‘Reset Password’, enter your email address, press ‘Submit’ and a new password will be emailed to you. This is an automated process so the email should be sent almost immediately. If you do not receive this email please check any spam or filter settings on your computer as the email may have been flagged as spam or moved to a junk email folder. If you have changed email addresses and no longer have access to the original account email you’ll either need to create a new account, with a new email address, or contact us to request a password reset. Take note that online order history however will be lost.